Good Morning "Samira99"

We understand the frustration of a player who loses ranking points due to an unexpected disconnection. However, from a technical standpoint, the server cannot reliably distinguish between:

a local network outage (loss of Wi-Fi, ISP instability, router timeout),

a deliberate client disconnection,

or a genuine server failure.

From the server's perspective, all these scenarios appear similar: the client simply stops responding to heartbeat packets.

Disabling ranking point loss upon disconnection would immediately create an exploitable vulnerability, allowing players to intentionally disconnect while losing points.

A more advanced system would require significant infrastructure changes, such as:

server-side error logging to detect internal failures,

distinguishing between TCP reset patterns and silent timeouts,

identifying mass disconnections indicating a server problem,

and implementing synchronized health checks between sessions.

These mechanisms are technically feasible but complex to implement and would require substantial changes to the current architecture.

For now, the rule is applied uniformly to prevent abuse and ensure fairness.

However, this type of feedback is valuable, and improvements can be considered later as the platform evolves.

Have a good day and enjoy playing on the platform