I understand the frustration, but lag is not something that simply “comes from the website” in the way people often imagine it.
When you play, your connection goes from your device, through your Wi-Fi/router, your ISP, several network providers and routing points, and only then reaches our game server. The response then has to travel back through a similar path. There can be dozens of devices and network hops between you and the server, and problems can happen anywhere along that route.
This also explains why some players feel changes and others do not. If the server location or routing changes, it may improve the connection for some players and make it worse for others, depending on where they are and how their ISP routes traffic at that moment.
A fast home internet connection does not always mean a good route to a specific game server. Your connection can be excellent for streaming, browsing, or another game, but still have packet loss, unstable latency, or a bad route to one particular server. Network routes also change all the time, and outages or congested routes happen every day in different parts of the internet.
We are not saying “it is your Wi-Fi”. We are saying that lag can be caused by many things: the player’s device, Wi-Fi, ISP, routing, regional network issues, or the server side. Unfortunately, there is no single server location that is best for everyone.
We take these reports seriously. But it is not accurate to say that if the game feels slow, it must be “coming from the website”. Online games depend on the whole path between the player and the game server, not just on the server itself.