Hello,

In the chat rooms and on the forums, players frequently ask the same questions about several site features. Many of them report that some assistants either ignore these questions or do not know the correct answers, which leads to confusion and inconsistent information being given to the community.

To improve clarity and ensure that all assistants provide uniform and accurate answers, could you please create an official, detailed, and unified reference document covering the following points:

1. Changing nickname, avatar, and email  
– Who can change their nickname
– How often
– Why some accounts have the “Modify” option and others do not
– Difference between nickname, avatar, and email changes

2. Adding a profile photo  
– Exact procedure
– Accepted formats and limitations

3. Why some players can no longer enter tables as spectators  
– Spectator restrictions
– Conditions for access

4. Why certain games such as “Tanx” and “Darts” are no longer accessible  
– End of support
– Technical or compatibility reasons

5. Why some of a player’s nicknames appear as “permanent ban”  
– Possible causes
– Multi‑account situations

6. Why some abuse reports seem to have no visible result  
– Processing delays
– Cases where no sanction is applied
– How decisions are made

An official and centralized explanation would:
– prevent contradictory answers between assistants
– help us respond more efficiently and consistently
– reduce misunderstandings in the game rooms
– improve the overall quality of support for players

Thank you in advance for considering this request and for providing a clear reference document for assistants.