I just got totally robbed on Snooker. I was playing a game, the guy needed 3 snookers on the Blue... He potted Blue and Pink and was 22 points behind. I was on Black and lost connection, when I restored connection I had lost the frame ???
Robbed
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Policy Explained: Why Disconnections (DC) Always Count as a Loss Hi, and thanks for sharing your specific Snooker scenario. Losing a frame when you were so close to clearing the table (or maybe even pulling off a brilliant snooker escape!) due to a technical issue is frustrating—we totally understand why you feel robbed. We see this question before, and it boils down to one critical technical limitation that protects the integrity of all games: The Core Policy: We Cannot Tell Intent (System Constraint) Our system is unable to differentiate between an accidental disconnection (a temporary internet outage, a system crash) and a purposeful disconnection (a player intentionally quitting the game to avoid a guaranteed loss). The Problem: By no means do we assume a person is disconnecting on purpose while winning. However, if we allowed the score to be preserved after a DC, every player losing badly would simply pull their cable or shut down the app to avoid the loss and keep their rating. This would destroy the competitive integrity of the game. Therefore, to ensure fairness and prevent "rage-quitting" when behind, the policy must be a hard line: Any connection loss, for any reason, is recorded as an immediate loss of the match/frame. We realize this is frustrating when it's genuinely outside your control, but this firm rule is the only way to safeguard the ranking system for the entire community. Your Account Check We understand the frustration, but we did check your last 80 games: we recorded 3 losses where an opponent disconnected against you (resulting in a win for you) and 3 losses where you disconnected yourself. In your case, the effect of disconnects on your overall record appears to be balanced out. The points you gained from opponents dropping their connection are equal to the points you lost when your connection dropped. We appreciate your understanding of this necessary policy.
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If you lose connection during a match, the system records it as a loss. This rule applies to everyone and ensures fairness, preventing players from quitting when behind, regardless of who was leading at the time. This topic has been mentioned numerous times on the forum already, and the policy remains the same: if a player disconnects, the match is considered lost. It isn’t a case of being “robbed”, but rather a consequence of an interrupted connection. If this happens regularly, it’s worth checking your connection stability or contacting your internet provider. You can also report the exact time of any recurring issues via the contact form so the technical team can review the logs -
https://www.flyordie.com/contact-support?
Read more about the latest connection issues here -
https://www.flyordie.com/forum/256084
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There is nothing fair about it when you are on the black ball and 22 points ahead. If I chose to leave before playing the shot I would of won, if I missed the Black ball on purpose I would of won, if I went in off I would of won, if I just left the table I would of won. The game was unlosable, yet I lost.
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