Would you call up a help line and speak like that to the technician on the other end? Well maybe you would, but you wouldn't get very far. He'd probably put the phone down on you for being stupid. What you have just posted makes no sense. If you're going to take the time to come onto the forums, at least take the time and make your posts intelligable.
I suggest you clearly and concisely state the exact problem you have, preferably in
English
this time, and myself and the other forum-its will try to help you.