I agree about the comment of not losing points if the server connection is broken. Yesterday, I went from "Intermediate" to "Novice" due to the server keeping on dropping my connection. Of course, if someone just signs off because they are losing, that is not fair, so perhaps there is no way to keep from losing points due to server problems?
Also, today I lost points because when I was challenged to a game, the other person did not appear on the game board. So, I had to quit the game, and lose my points. There was no other way to get out of the game... the clock started, but no opponent was there.
Yes, mid-game quitters are annoying, but there's not much you can do. Besides, if it is obvious that I am going to win, then I don't mind not wasting additional time with the other player. I usually figure that if I stay in until the end, at least maybe I can learn some new trick.
cuda