Hi, it's been some weeks since I've been able to access the site - all because of a new front page (which people probably look at for one second). cannot change browser - it is impractical. I was enjoying learning the game and will really miss it. Lastly, for your benefit, I will tell you that, as a last resort I moved forward my plans to join up and tried (hoping this might let me in) but I couldn't do that either - my card issuer declined to authorise the transaction. So, I'll just thank you for the enjoyment I was able to have.
Giving up, sadly
Posted in
Dear Moderators
Giving up, sadly
Dear Moderators, I was able to access a Practice session just now. One thing I hadn't tried because I didn't know how, but I figured out how to clear my cache. Cleared it, tried, got the ad screen but decided to wait, and the screen came up! That's all I've tried for now. I really want to say a huge "thank you" for both your practical help and your support.
It’s clear you’ve put time into learning the game, and it’s not the way we’d like anyone’s experience here to end. The recent upgrades of the sites architecture and site security mean that very old systems or browsers can sometimes struggle to load the site correctly. We can’t see your exact setup from here, but if you’re on an older operating system or an outdated browser version, that is the most likely cause. A few practical points: - If you have access to any other device (phone, tablet, laptop at work, etc.), please try logging in from there. In many cases the account works normally on a more up-to-date browser. - If changing or updating the browser is possible at some point, even just once, using the latest version of Chrome, Firefox, Edge or Safari usually fixes this kind of problem. - Regarding the failed subscription: when the card issuer declines the transaction, it is entirely on the bank’s side, moderators and admins cannot override or see the reason for the decline. Your bank should be able to tell you why it was blocked and, if appropriate, remove any security flag so you can try again. If you’d like the tech team to take a closer look, you can contact Support via the “Contact us” link at the bottom of the page and include: - Your nickname - Device and operating system (for example: Windows 7 PC, Android phone, iPad, etc.) - Browser and version - A short description of what you see when you try to open the site (error message or blank page) They may be able to suggest a more tailored workaround. Whatever you decide, thank you for the respectful message and for the time you’ve spent here. I hope we can still find a way for you to return rather than give up completely.
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