It’s clear you’ve put time into learning the game, and it’s not the way we’d like anyone’s experience here to end.

The recent upgrades of the sites architecture and site security mean that very old systems or browsers can sometimes struggle to load the site correctly.  We can’t see your exact setup from here, but if you’re on an older operating system or an outdated browser version, that is the most likely cause.

A few practical points:

- If you have access to any other device (phone, tablet, laptop at work, etc.), please try logging in from there. In many cases the account works normally on a more up-to-date browser.
- If changing or updating the browser is possible at some point, even just once, using the latest version of Chrome, Firefox, Edge or Safari usually fixes this kind of problem.
- Regarding the failed subscription: when the card issuer declines the transaction, it is entirely on the bank’s side, moderators and admins cannot override or see the reason for the decline.  Your bank should be able to tell you why it was blocked and, if appropriate, remove any security flag so you can try again.

If you’d like the tech team to take a closer look, you can contact Support via the “Contact us” link at the bottom of the page and include:

- Your nickname
- Device and operating system (for example: Windows 7 PC, Android phone, iPad, etc.)
- Browser and version
- A short description of what you see when you try to open the site (error message or blank page)

They may be able to suggest a more tailored workaround.

Whatever you decide, thank you for the respectful message and for the time you’ve spent here.  I hope we can still find a way for you to return rather than give up completely.