Ok. Let's sort it out.
1. There are far too many insults/sick comments/bad behavior/unsportsmanship and most people agree that FoD is not doing enough to curb that.
FOD doesn't have 24 hour coverage. So choosing extra mods would be an option, but they must undergo an extensive, watchful period. I would assum they are keeping a close eye on some players by now.
2. I understand that sending an email to the moderator or sdy else at FoD doesn't help by itself to somehow isolate those bad guys, rather some kind of "proof" is needed.
Proof. A screen shot would be best. As you stated in #3.
3. What puzzles me: advices to send a screenshot! Does that mean that the FoD does not have the technical means to check the log and find the proof?? And to talk about (easily forged) ss's on this medium where all emails in the world are logged and software-screened for an outlawed content!
I doubt FlyOrDie has a chat log. Some moderators claim they do but none have yet to prove it. I've tested it numerous times: swearing in rooms not occupied by any other users .. And screen shots are easily forged. I showed many players shots of themselves breaking the rules, though never submitted. I still got banned for quoting someone, changing a coupe of words, and stating to send in fake shots. Obviously some mods have no sense of humor. So don't do that. ;)
4. Those FoD rules of behavior are nicely laid out but they are as good as being enforced. So if the people who should enforce the rules and punish the bad guys are the moderators, I reckon that most people agree there are too few of them. My question is, are they paid for that or is it on voluntary basis? If the latter, that would explain them being somewhat lax.
Moderators volunteer their time to watch us. They don't get paid anything. They do get an unlimited subscription to FlyOrDie games and a better customer satisfaction.
Hope this answers all your questions. I think it'll probably get deleted after a mod reads it because they are afraid of the truth.